How to Raise a Complaint
Contact customer support using the phone or email shown below. Please provide enough information for us to identify the relevant account and transaction.
Required Details
- Registered mobile number or user ID.
- Transaction/order/application reference.
- Service name, date and amount.
- Screenshot or payment reference where relevant.
- A clear description of the issue and the resolution requested.
Complaint Review
We will review available portal records and, when necessary, coordinate with the relevant payment gateway, bank, biller or service provider. Resolution time depends on the nature of the complaint and the response time of external parties.
Escalation
If you are not satisfied with the first response, reply to the same support conversation or contact us again with the original complaint reference and request escalation.
Security Complaints
Suspected unauthorized account access, fraud or misuse should be reported as soon as possible. Never share OTPs, passwords, TPINs or card PINs with anyone claiming to be support staff.
Last updated: 21 October 2026