Before Payment
Please verify the service, customer details, account/mobile/consumer number and payable amount before confirming payment. Once a service request has been successfully submitted to a provider, cancellation may not be possible.
Failed Transactions
If money is debited but the transaction is confirmed as failed and no service is delivered, the amount will be reviewed for reversal or refund according to the payment gateway, bank, wallet and service-provider status.
Pending Transactions
Pending transactions are not treated as failed until the relevant provider or payment system gives a final status. Users should avoid making a duplicate payment for the same request while the original transaction is pending.
Duplicate Payments
Verified duplicate payments for the same service may be eligible for refund when the duplicate amount has not been consumed in a successfully delivered service.
Successful Services
Payments for successfully completed, delivered, generated, recharged, paid or otherwise consumed services are generally non-refundable, except where required by law or where a provider subsequently reverses the transaction.
Service Charges
Convenience fees, processing charges or service charges may be non-refundable when the underlying processing work has already been performed, unless the transaction itself is reversed or applicable rules require otherwise.
Refund Time
Approved refunds are initiated to the original payment method or portal wallet, as applicable. Final credit time depends on the bank, payment gateway or payment method and may take several working days after initiation.
How to Request a Review
Contact support with the transaction/order reference, registered mobile or user ID, amount, date and issue details. We may request supporting proof to verify the claim.
Last updated: 21 October 2026